Prestige Moving

Very disappointed with this company. The 2 movers were good - cannot fault them. But at the end, I was charged with a 2 hour depot fee! At $107/hour. There was NO mention of ANY depot fee on their website, phone / email correspondence. The manager Mark promised over the phone there would be no hidden cost, that they would only charge from when they arrive at my apartment. I spoke to Mark and asked how he could go back on their word - he just said it was a phone conversation & I had no proof, I needed email proof. I had emailed them earlier asking if there was no travel cost + hidden cost, and instead of replying so I had it in black & white, Mark had called me & promised that. Such dishonesty! The move cost me $200 more than it should have. Not so much about the money but very upset at being ripped off