Back2Back Massage

Got a happy ending for an extra $20

My Mum bought me a massage voucher from here for my birthday. When I went to use it they insinuated that I had stolen it and refused to honour it. Every time I have had contact with this business it has been unprofessional and chaotic. When I had obtained proof of purchase and tried to speak with them about it again the manager began abusing me down the phone. It is apparently under new management since the other reviews were published and is now called "Heavenly Massage". Horrible customer service and an awful overall experience.

Made a booking and when I arrived they couldn't keep it... Don't bother extremely poor

Great massage, great experience!

Brigitte has the rudest customer service !!! Does not look after clients does not deserve business!!! If she is the owner I hope she goes bankrupt because if she wants people to go to her parlor she should have better customer service and look after clients better She is a thief and does not honour bookings!!!!!

DON'T WASTE YOUR TIME HERE! WORST CUSTOMER SERVICE EVER RUDEST PEOPLE EVER THEY ARE CHEATS ANT STEAL YOUR MONEY DON'T SUPPORT MASSAGE PARLORS LIKE THESE!!!!

The worst customer service and they are thiefs!!!! They cancel our appointment on a Saturday and refused to give us a new appointment on Saturday They said its our fault and refused to honour our voucher!!! THIEFS!!!

I cannot believe how unprofessional this company is. They claim to offer excellent service but in fact offer the complete opposite! The worst customer service I have ever experienced!

Appalling.

I agree. I experienced the same treatment. Never booking with back to back again!

DON'T WASTE YOUR TIME HERE! Customer service the worst I've encountered. Worker who answers the phone has no idea about the business and actually hung up on me! After I had paid and did not receive their services! Terrible.