+61 (1800) 921251 Bigpond Customer Care VIC
Due to multiple
issues the user may be frustrated troubleshooting email issues. Here we mention
step by
step guidelines
to help the user to troubleshoot the email issues:
1) Check
internet connection: The most common problem is regarding internet connection.
Check
whether the
internet connection is stable or not.
More Info: https://www.bigpondonlineservice.com/blog/bigpond-customer-service/
2) Check
email settings: The user should configure their email client or device with the
correct email
settings. The
server address, ports and security settings should be well configured.
3) Check
username and password: The user should use the correct username and password.
If they
forget the
password, follow the password recovery process by email service.
4) Check
the email quota: The user should check the storage capacity frequently. If your
storage
reaches its
limit then you will not be able to receive new emails.
5) Use
a different email client or device: Sometimes the issues may arise due to an
old version device or
email client so
try to use an updated version of the device or try with a different email
client.
6) Check
DNS settings: The incorrect DNS will lead to issues with the email client from
connecting to the
email server.
The user should Check the DNS (Domain Name System) is correctly configured or
not.
7) Monitor
for Suspicious activity: The user should change the password if they find any
signs of
unauthorized
access on their email account.
By these steps
mentioned above the user can diagnose and resolve the issues. For further
information
regarding email
issues connect to our Bigpond tech support to resolve the issues.