Virtual Call Centre

Sydney, NSW

02 47335291

https://www.virtualcallcentre.com.au

Don’t risk having lazy sales staff in your business, outsource to experienced and local professionals who get the job done properly – first time and every time!

Virtual call centre hires and trains only professional call centre agents in Australia.

VCC offers a comprehensive range of innovative call centre outsourcing services for your business, ranging from customer service, Telemarketing, Appointment Setting, Inbound and Outbound Services, Data Cleansing, Video/Email Marketing and all your Virtual Assistant needs. VCC Agents are fully experienced in qualifying prospects by getting through the gatekeepers and reaching the decision makers.

ASK ABOUT OUR NEW AND EXCITING VIDEO/TELESALES CAMPAIGNS LET US BOOST YOUR SALES OR SERVICES:

TELESALES

Effective selling skills have a considerable impact on your sales results, profitability and growth. Your customers receive an exceptional sales experience as a result of our unique telesales programs, strong sales culture and attractive staff incentive programs. VCC will create a specific campaign to reach the target audience you require. Agents are briefed on scripts and how to overcome objections for that particular campaign, to get maximum results. Scripts are written to achieve the desired outcome.

Highly Qualified Lead Generation
Appointment Setting and Diary Management
Expert Management and Quality Control
Dedicated Account Managers on the phone
Regular Training and Role Play
Data Consulting and Pin Point Target Market Approach
Transparent Reporting

TACTICAL CAMPAIGNS

Tactical Campaigns and telemarketing are an effective means of updating your customer database, obtaining valuable market intelligence and customer feedback, and promoting your products and services. Also known as “Data Base Cleansing” VCC will update and remove any unwanted data on your Data Base.
Using our call centre to manage your Lead Generation strategy can be the engine that fuels your business with leads and revenue.

APPOINTMENT SETTING

VCC agents, with a highly effective script, will set appointments for your sales
teams, this now enables your sales teams to utilise their time in the field selling and building rapport with your clients.

CUSTOMER SERVICE CALLS

VCC have a non-intrusive approach in reaching your existing customers to inform them of new products, services, seminars or to touch base with a courtesy call.

INBOUND CALLS

VCC will take your overload calls by using the “Virtual Sales” method. Your customers will reach a highly professional Customer Service Agent who has the expertise to turn the call into a Sale.

Convert inbound calls from direct response TV (DRTV), mail and internet advertising into sales
Handle product orders
Process transactions via credit card and other payment methods
Take bookings and registrations for events

Are you tied up in meetings and your phone’s diverted to voicemail? This can be offputting to your valuable clients. Talk to us about how our Inbound service and how it can improve client relationships and enhance your business!