Ford and Doonan Joondalup

Terrible service. Took my deposit to ensure install before Christmas... Installation mid January. No contact from manager or sales rep David. No offer of portable units so Christmas and new year ruined for us. Once installed the u it would not work but ford and doonan did not tell us this. We tried to use it and when it did not work we called them. People came out but they did not know how to get it to work. My husband had to find out about the warranty and called them. Warranty agent came out and fixed it. Ford and doonan had nothing to do with us since installation and would not contact us regarding our complaints. Eventually we received one email from David which basically indicated that we were at fault as we had not contacted them!!!! To top it all off they installers left a massive hole in our ceiling, outside pressings had to be made and husband to install and the ducting upstairs were not displayed neatly. Total cost of rectifications $2100 plus purchase of portable air cons as it was too Hot not to have them. Ruined my sons birthday etc... Ford and doonan sent a bill out and wanted it paid in 7 days!!! After explaining they made us wait 2 months for air con plus explaining the damage they sent me a credit note for $500!! Now as I won't pay they will summons me!!!! A terrible company and very bad service