Call Center Solution with Advanced Features & Add-ons
Elision has developed the most advanced call center solution. This solution supports audio calls, instant messaging (chat), fax, email, WhatsApp, social media, and SMS as communication modes which make it a complete omnichannel contact center solution. This call center solution is furnished with a wide array of advanced features such as,
- AI based voice analysis of calls
- Data verification
- Live call monitoring
- Advanced call distribution
- Sticky agent
- Soundboard
- Disposition bucket
- Predictive dialer
- Auto dialer
- Multi campaign management
- Call park & pickup
- Unlimited call queue
- Average talk time
- Live agent monitoring
- Abandoned call status
- Work from Home agent
- Reports
- And more
To know more about this solution which works on both, SIP and PRI lines, please visit https://www.elisiontec.com/contact-center-solution