Sydney Tools

thw worst service i have ever experienced!!!!! Rude, arrogant, not willing to help and they try and rip you off. I would recommend steering well clear of these people.

Worst business ever dealt with in my entire life ! They send me incorrect product 4 weeks late then tell me they will send correct product, then proceed to tell me they already sent the correct product originally. So im stuck with wrong product which i did not order and out of pocket $200. They are rude and arrogant to me and obviously do not care if they rip off customers. The CEOs are young guys who obviously have no concern for the way they are treating people. Dont risk using them. Read all the reviews !

Refuses consumers legal refund claim: I purchased a petrol high pressure water cleaner and discovered the installed Honda motor had its serial numbers removed/ground off the engine. I called Sydney Tools back the same day and was not given any verifiable explanation about equipment origin or assurances about manufacturer’s warranty. I returned the item in unused condition the next day seeking a refund because of the defective (missing serial number) nature of the equipment and the fact that the goods sold to me were not as described. The store manager rudely dismissed my refund request and offered to resolve the issue by stamping a number on the engine! I declined leaving the goods with them. I then spent the next 5 months trying to get a refund of $930 which they disputed on the basis that I had "just changed my mind" and was ineligible. My bank sorted it out after much grief. Buyers please beware, I had a woeful customer service experience with Sydney Tools who demonstrated little integrity and courtesy in all my dealings with them.

Very bad service. Staff in Castle Hill shop is not helpful. Tried to call them to get status about my repair but useless. Will not recommend.

bad