Alfresco Life

Do not go to this company (Perth Modular Home Improvements), they will get you to sign 2 contracts, one for supply of the patio and the other to install with Pavillion Patios. So when the steel arrives, its too late if it wasn't what you asked for. We constructed with them and had a construction dispute. We paided 70% of the install invoice and kept 30% for the dispute so it doesn't hinder their cash flow. Therefore we have paid about 94% of the total supply and install invoices. Pavillion Patios makes a request for a site meeting to gain access to the house (we thought to discuss the issue). They walk in with an electric drill and threaten us to pay or they will take down your patio. Had to call the police to get rid of them. Wouldn't call this great dispute resolution. More like thugs wanting their way. Go to a repuatable copmany like Strato down the road. Bigger companies are so much easier to deal with. Wished I saw these reviews earlier. Should of done my research. Hope this helps.

The WORST customer service I have ever come across. I had a patio installed incorrectly to what I discussed with MITCH the sales rep. MITCH is nothing but a liar. The company did nothing but put me through hell and doing anything in their power not to fix it even after admitting it was installed incorrectly. Do not use them!! They do not return calls, do not respond to emails, do not send things on the time frame THEY give you. Absolutely disgusting customer service. The communication before getting the patio was great, funny how the minute they have your money they completely shut you off. It’s a shame a good quality product can have employees such as KYM & MITCH working for the company and make your experience terrible. I am not one to complain and I am in sales myself and will always leave a good review but unfortunately for the first time this is nothing but a bad and honest review.

Very poor workmanship and Service